Compliments & complaints

We make every effort to give the best service possible to everyone who attends our practice and we welcome your feedback and the opportunity for reflective learning. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If you wish to make a complaint please refer to our complaints procedure below.

You may submit any other comments about the website, your experiences as a patient or the services we provide via our feedback form at the foot of this page. Please note: This form should only be used to provide your feedback on the website, your experiences as a patient or the services we provide - this is not an appropriate format to e-mail medical or clinical matters to the practice. Please do not use it to ask questions or request prescriptions as we are unable to respond or deal with these requests via the form – please use our Online Services instead.

Making a formal complaint

The NHS Choices website explains the NHS complaints process here. Under the NHS Constitution if you are unhappy with an NHS service and decide to make a complaint, you have the right to have that complaint acknowledged by the organisation receiving the complaint within three working days (this does not include weekends and bank holidays). You also have the right for that complaint to be investigated properly. 

To pursue a complaint please contact the Practice Manager or Office Manager who will deal with your concerns appropriately. You may make a complaint in person, by telephone, by e-mail or in writing. It is important to make your complaint as soon as possible. Further written information is available regarding the complaints procedure from the Patient Services Team.

If you are unable to make a complaint yourself, then someone can act on your behalf with your written consent. We can accept complaints from: