Non-clinical staff

Managing Associate Partner

Managing Associate Partner, Tim Goldsbrough

Tim Goldsbrough ACMA CGMA MSc BSc (Hons) MBA

Tim has worked for Hope Farm Medical Centre since 2014 and oversees the operational responsibility and management of the medical centre. Understanding the changing landscape of general practice and the importance of the primary care network development, Tim has also taken on the role of the Operational Lead for One Ellesmere Port PCN and worked with the 6 GP practices across Ellesmere Port and the clinical director to develop the structure and strategies for this fledgling PCN. Tim's role covers everything from implementing large scale change, the operational efficiency of the medical centre to the strategic development of general practice.

Most recently Tim has overseen the introduction of new roles into Hope Farm Medical Centre including a mental health occupational therapist, clinical pharmacist and care coordinator. Coaching and mentoring team members is an area that Tim is passionate about with a strong focus on work-life-balance and mindfulness for his team.

Outside of work Tim has a keen interest in fitness and relaxation. He has recently taken up ultra-marathon running and when not running, Tim can be found walking his two dogs Herbie and Amber or discovering a new eatery in Chester.

Patient Services Team

The Patient Services Team provides essential support to the patients, GPs, nursing and management teams at Hope Farm Medical Centre. The Patient Services Team is trained to deal with patient enquiries in a sympathetic and confidential manner. The team covers the traditional primary care tasks across reception, prescribing, secretarial, data management and administration support duties but also modern, vibrant and forward thinking tasks such as social prescribing. The aim of the Patient Services Team is to provide an effective, friendly and interactive service to our practice patients and professional healthcare associates.

Patient Services Team Manager - Sarah Critchley

Sarah is responsible for the organisation and coordination of the Patient Services Team, the practice operations and procedures to ensure the practice’s effectiveness and efficiency.
Sarah has a very demanding but varied role within the practice.

Deputy Patient Services Team Manager - Les Cato

Les provides support to Sarah in the operational organisation of the Patient Services Team. Les ensures that there is sufficient cover in place in the Patient Services Team and directs work of the team as needed by the practice.

Operations Manager - Ginny Ellis

Medicines Manager - Lisa Langstaff

The Medicines Manager has a central role in the provision of an efficient, patient-friendly repeat prescribing system in the practice. Lisa is responsible for improving the service to both patients and clinicians by putting in place processes to minimise the chance of error and will reduce wastage of medicines.

Patient Services Assistants

Angela, Bryn, Calum, Carol, Carole, Di, Janice, Jen, Jenny, Kim and Viv