During the Covid Pandemic Hope Farm Medical Centre changed its repeat prescription process to allow patients to order repeat prescriptions via email as the practice had restricted access. Providing this service took a lot of additional admin time for the team and now we are out of Covid restrictions we need to review our resources. When we audited the repeat prescription process, we found we are receiving on average of 400 medication email requests each week and each request was taking 5 mins of admin time. This equates to 2000 mins = 33 hours per week.
We are sure you will agree that this administrative time would be much better spent in other areas such as having more staff answering the phones during our busier times. In order to re-allocate this time we are removing our email repeat prescription service and moving to the NHS app. The app not only removes 90% of our admin time it is also quicker and easier for you to order prescriptions, enables you to check as soon as the prescription has been processed and is available for pick-up which will reduce the need to contact the practice to check on status. It also allows notifications if prescriptions are rejected and what the reason is.
Using the app is a simple process once set up and we will be happy to assist in this or give you access to our how to guides.
The NHS has a number of useful resources to help use the NHS App:
We operate a system whereby prescriptions are processed daily by a member of the Patient Services Team. Please allow at least two working days for processing. Examples:
When ordering medication we can only process prescriptions up to 10 days before they are due to run out, please make allowances for this time frame when ordering medication either yourself or through the pharmacy. We do not accept urgent requests for medication. Requesting an "urgent" repeat prescription because you have run out of your medication is not an appropriate use of resources and may lead to errors in prescribing. When you do order through the pharmacy please state which medication is needed rather than requesting all medications. This is because some of your medication may not be due or necessarily needed.
Requests for repeat prescriptions can be made via a number of channels:
Telephone requests for repeat medication can not be accepted for safety reasons.
Please note if your medication request is NOT on your repeat prescription your request will take longer to process and the doctor may ask for more information or wish to speak with you. Delays may also occur if your medication request is different from what your doctor has prescribed for you in the past.
If your prescription has been sent over to your pharmacy there is no guarantee that it will be ready for you to collect. We advise you to wait a few days before collecting, or alternatively giving your nominated pharmacy a call.
Should you have any queries in regards to our prescription policy, please contact the practice on 0151 357 3777 and a member of the Patient Services Team will be happy to help.