Patient feedback

Hope Farm Medical Centre continually strives to provide the best care to every patient every day.


Patient stories

These patient stories are the story of Hope Farm Medical Centre. In the words of patients; as patients tell the story best.

If you would like to tell us your story of your experience with our practice please speak to a member of the Patient Services Team. Patient stories are the narratives of individuals’ healthcare experiences. They can be told by the patient or someone close to them, such as a relative or carer. The stories help us to build a picture of what it is like to be a patient at Hope Farm Medical Centre.

This is Mr J’s story in his own words.

“I have been caring for my partner who has been diagnosed with BPD, POTS and ADHD for over two years. In 2015 I saw a poster on my surgery (Hope Farm, Great Sutton) about carers and what they are, I hadn’t realised I was a carer even though I was.
I spoke to the surgery and got myself registered as my partner’s carer through them. I received a call and arranged to meet up with a lovely lady called Carol Boyle (Cheshire and Warrington Carers Trust). I met her at the Trinity Church in Ellesmere Port. Carol came across as very caring, empathetic and a good listener – what she also did was made me question my own wellbeing. This I am grateful for, because I was caught up in caring for my partner and children and thinking I was ok when I wasn’t, I was surviving.

Carol told me about some lunches that I could attend as a carer and attended one in the Double Tree Chester which was very enjoyable and I met others who were carers – a lot of older people, but also some who were dealing with mental health issues with their children; as my partner was suffering with mental health problems I found the day very rewarding and a nice break from caring.

Carol also suggested a funding for a weekend away or something for me, I wasn’t sure this was possible in my position and didn’t feel right taking it, after some thought though and a personal assessment I opted for a push bike which I received £100 towards; this was awesome as Halfords had a sale on and I didn’t have to put any money towards the bike and enjoyed getting back on my bike after 30 years.

Carol also suggested a relaxation voucher which I applied for. It took a while to come through and unfortunately the services the college offer are not really for me, however they did advise they would be doing massages this year, my voucher has until December 2016 to run so I am sure I will be putting it to use in the spring.

I have discovered through the surgery and the newsletter about flexible appointments and wellbeing checks for carers. I feel empowered and confident in challenging the surgery on behalf of myself as a carer, and for my partner as her carer to ensure we get the treatment and medication she requires when we need them, rather than accepting the first answer which is for people with less consequences for not getting immediate treatment. My surgery have been nothing but supportive and accommodating – ensuring my needs as a carer have been recognised and then pointing me in the right direction for other organisations that can help us as a family with information, advice and emotional support.

I have, through a poster in the surgery, got the flu jab, something I never considered in the past. The surgery explained that as a carer I have a duty to those I care for, and if I was to fall ill – who would look after them?

All in all I am having my eyes opened to an invisible health service and invisible illnesses that surround and touch on us all. I am looking forward to new experiences and sharing my own experiences that may help others fast-track their confidence to look after someone they love.”
This is Bess’s story in her own words and Bess tells it like this…

“Joining the Carers’ Group has enormous benefits, meeting new people who have many different experiences from me in the caring roles they have, but the most common experience, not least, is the feeling of isolation.
The Carers’ Group has been able to give me the information I have needed, and signposted me where to go for more specific information to my caring role. I have attended events that have helped me understand what is available, I have learnt about Carers’ Rights and the Care Act.

I attend Carer Day, I attend Wellbeing Day, and I know to look after me! I was recently invited to join a group of carers to attend an overnight spa break to Carden Park. I never leave my husband, but I did. (In the capable hands of my daughter!) This break was a rare treat, I was able to catch up with different carers, I was relaxed, spoilt and this was something for me, I love my husband, but this was for me rather than having to always consider others. I came away with a natural tiredness and slept well, as opposed to a stressed tiredness.

Since attending the group I now feel I recognise the social element, I take time out for myself, I now resolve to do something for me each day, I realise I have to safeguard my own health to ensure I can look after my husband.”

Subsequently, Bess has now joined the Practice PPG, she brings with her a voice that she thought she had lost, because she just did what we all do, we care!


Friends and family feedback

We receive comments from our Friends and Family Test surveys each month, where patients can share their experiences of our care and service. Here are a few of the things our patients have said recently:

December 2025

06/01/2026
I was really impressed with Dr. Cameron who was sympathetic and reassuring when dealing with my cancer diagnosis. I felt he totally understood how I felt and provided an optimum level of patient care throughout the appointment.

07/01/2026
Dr. Borton is excellent and on time.

06/01/2026
Easy booking of appointment with friendly staff from reception, pharmacist, nurse and the GP I interacted with. Felt like the GP cared and listened to my problems and considered my individual circumstances when planning actions and treatments. Agreed actions were completed immediately with good communication on subsequent treatment plan.

November 2025

17/11/2025
Dr. Smith really listened and explained things well. I couldn’t have asked for more and I’m really grateful.

17/11/2025
Dr. Morrison is good to me she helps me a lot can not thank her enough excellent doctor.

17/11/2025
Always polite, always respectful, and the GPs, especially Dr. Powell always listens and asks the right and important questions. And you are always made to feel that time is your time.

October 2025

23/10/2025
Friendly helpful lady at reception got me a same day appointment with the Doctor I wanted to see. Dr. Cripps, as always, was excellent and thorough, never makes me feel like I’m being rushed out the door.

23/10/2025
Dr. Smith is always very thorough and attentive, following up where necessary. She is also very kind as well as friendly.  Thank you Dr. Smith.

25/10/2025
Reception staff are always very welcoming and go above and beyond to help. My appointment was with Dr. Rowlinson and I always feel listened too.

September 2025

24/09/2025
My experience at Hope Farm Medical has been amazing. I suffered from a spinal problem which had it not been recognised would have left me severely incapacitated. Dr Cripps left me in no doubt about the course of action I needed to take, and so now after an emergency operation at Walton Hospital I am back home recuperating, and waiting to get back to work.
Similarly on a previous appointment, Dr Cameron referred me to Countess of Chester Hospital for a kidney scan,
It seems nothing is too much for this practice. I cannot praise them enough!!

19/09/2025
I find all the staff very helpful and welcoming, I can only speak highly of Dr Morrison and the care and support for my health and well being and a credit to Hope Farm Medical Centre

19/09/2025
The Doctor listened to everything I had to say and provided reassurance. This is the best doctor surgery I have ever been registered too. All professionals are very attentive and always been able to get an appointment.

August 2025

19/08/2025
I have been seeing Dr Cameron for a period of time regarding my blood pressure it has required a lot of monitoring and a change of medication, but I can’t speak highly enough about his care to detail and his professional manner.

18/08/2025
Dr Lewis listened, examined and empathised with me regarding my ongoing back pain. He gave me the necessary prescription which enabled me to cope. I must say that I have always been very impressed by the way all the doctors, nurses and admin team have looked after myself and my family over the many years that we’ve been at the surgery. Thank you very much.

18/08/2025
I booked an on the day appointment, the appointment was on time and the doctor was thorough professional and attentive. My experience with the practice has always been extremely positive and I consider myself lucky to have been part of this group practice for the entirety of my life.

July 2025

21/07/2025
Laura, the nurse was an absolute delight. Very friendly, very helpful. I felt completely at ease and able to talk freely. Thank you Laura

01/07/2025
This was my first visit to Hope Farm Medical Centre. I called first thing to ask advice on a health issue and was offered an appointment within a few hours of me calling. The receptionist was very friendly. Checking in was easy. My appointment was taken very seriously and Dr. Cameron was very reactive, scheduling me an appointment at Chester Hospital for the following day whilst I waited. I felt well looked after and have recommended this medical centre to friends and family.

01/07/2025
Dr. Rowlinson was so caring and understanding. Dr. Rowlinson listened and put my mind at ease. I was greeted with a lovely smile and made to feel welcome. The reception staff are lovely and always try their best to find an appointment. Thank you.