appointments

We have a range of different team members at the practice, and there may be more than one suitable option. Often you can be seen sooner by asking for an appointment with the correct person - be that one of our nurses or healthcare assistant. Sometimes you can also be seen by your pharmacist. If you are unsure the Patient Services Team will be pleased to advise you. Below is a summary of what our different clinicians can offer you, and below that is a list of common conditions with advice on who might be the best person to help you.

GP

  • One of the doctors - our most highly qualified staff member
  • May have a specialist area of expertise
  • Can perform all necessary examinations and prescribe almost all drugs
  • Can make referrals to specialists and arrange hospital admission
  • Only has a 10 minute appointment
  • Tends to have longest waiting times

Advanced Nurse Practitioner (ANP)

  • Our most highly qualified nurse
  • Many years of experience
  • Can perform some examinations and prescribe certain drugs
  • Can deal with many minor illnesses
  • Can make referrals and admit to hospital
  • Tends to have shorter waiting times
  • Cannot provide "Fit Notes" for work.

Practice Nurse

  • Manages the routine care of long-term conditions such as diabetes and COPD
  • Limited prescribing
  • Can have longer appointments
  • Often the best option if you have questions about your long-term condition or the associated medication.

Healthcare Assistant (HCA)

  • Can check blood pressure, pulses, take blood samples and measure height and weight
  • Tend to be more accessible
  • Cannot prescribe
  • Often the best option if you want a periodic "health-check" for peace of mind. They will report any abnormal findings to the doctors to see if any action is required

Who should I see?

a b c d e f g h i j k l m n o p q r s t u v w x y z

Condition

Person

Advice

Abdominal pain
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Acute Asthma
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Back Pain
Physio, ANP or GP
Please book online or call 0151 357 3777 to make an appointment.
Blood test
Phlebotomist
Please call 0151 357 3777 and book your appointment with the Phlebotomist. For warfarin monitoring please make an appointment with the practice nurse. Appointments for blood tests MUST have been requested by a health care professional.  If you are in any doubt please speak to one of our Patient Service Team members who will advise you.
Boils
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Breathlessness
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Burns
AED
Please go to your nearest Accident and Emergency Department.
Cellulitis (skin inection)
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Cervical smears
Practice nurse
When you are called for your cervical screening, please make an appointment with the Nurse by calling 0151 357 3777.
Chest infection
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Cold sores
Pharmacist
Please consult your pharmacist for topical treatment (creams.) If the cold sore persists then please contact Patient Services on 0151 357 3777 to make an appointment with a GP/ANP.
Colds
Pharmacist
Please consult your pharmacist. Antibiotics are NOT needed for the common cold as these are caused by a virus. Find out more at www.nhs.uk/conditions/cold-common
Constipation
Pharmacist
Please consult your pharmacist. If the problem persists despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Contraception - new start
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Contraception - review
Practice nurse
Please book online or call 0151 357 3777 to make an appointment.
Contraception - emergency ("morning after pill")
Pharmacist or GP
Often your pharmacist can issue this, but if for some reason they are unable please call 0151 357 3777 as soon as possible and ask for an urgent appointment.
Cough
Pharmacist
Please consult your pharmacist. If the problem is getting worse despite over the counter treatment, or persists for three weeks, please call 0151 357 3777 to make an appointment with a GP/ANP.
Cystitis
Pharmacist
Please consult your pharmacist. If the problem persists despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Deafness
ANP/GP
Please call 0151 357 3777 to make an appointment. If the problem is found to be excessive ear wax, you may be offered ear syringing with our HCA.
Dental problem
Dentist
GPs are not permitted, by law, to treat dental problems. Including giving out antibiotics for suspected abscesses. Please make an appointment with your dentist.
Depression
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Diarrhoea
Pharmacist
Please consult your pharmacist. If the problem is persisting despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP.
Dizziness
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Ear syringing (irrigation)
HCA
Please call 0151 357 3777 to make an appointment.
Earache
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Eczema
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Eye soreness/infection
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Eye injury
AED
Please go to your nearest Accident and Emergency Department.
Fit note ("sick note")
GP
Please contact Patient Services on 0151 357 3777 and explain that you require a sick note. You may have to book an appointment if you have not been seen at the practice for the medical problem before.
Flu
Pharmacist
Please consult your pharmacist. Antibiotics are not needed for the flu but if your symptoms persist and you have other health problems please call 0151 357 3777 to make an appointment with a GP/ANP.
Forms, certificates, medicals, reports
Speak to Patient Services Team
Completion of forms, certificates and medicals are not covered by the NHS. You will be charged for these services. Please discuss your requirements with Patient Services. Examples include insurance reports, HGV medicals and holiday cancellation forms. Please note that we do not complete passport applications.
Fungal infection
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Genital herpes
Sexual health clinic, ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Hayfever
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Head injury
AED
Please go to your nearest Accident and Emergency Department.
Head lice
Pharmacist
Please consult your pharmacist.
Headache/migraine
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Indigestion/heartburn
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Ingrowing toenail
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Injection of medication
Practice nurse
Please book online or call 0151 357 3777 to make an appointment.
Insect bites
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Mental health
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Moles
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Mouth problems (that are not obviously dental)
Dentist, ANP/GP
Consider seeing your dentist, or book online or call 0151 357 3777 to make an appointment with our ANP/GP.
Nappy rash
Health visitor
Please contact your Health Visitor.
Neck pain
Physio, ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Nosebleeds
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Penis pain/soreness
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Period problems (heavy/painful/irregular)
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Rash
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Rectal problems
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Shingles
ANP/GP
Please book online or call 0151 357 3777 to make an appointment. Please note that only patients aged 70, 78 or 79 are eligible for a shingles vaccination. The Patient Services Team can confirm if you can have the vaccination.
Sick note
GP
Please see Fit note.
Sinusitis
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Skin conditions
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Smoking cessation
Smoking cessation service
Patient Services can give you advice on the Smoking Cessation Service in Ellesmere Port or you can also contact NHS Quit Line on 0800 022 4332.
Stings
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Stitch removal
Dressing clinic
Please contact the Dressings Clinic on 0151 350 3316.
Styes
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Sunburn
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Threadworm
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Throat soreness
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Travel advice & vaccinations
Practice nurse
Make an appointment to discuss all your travel health needs. Please remember to book this appointment at least 2-3 months before you travel in case you require a course of injections. Some vaccinations will incur a private charge. Please call 0151 357 3777 to make an appointment.
Urine infections
Pharmacist, ANP/GP
Female patients please discuss with your pharmacist first - if it is thought to be simple cystitis they may be able to help you, otherwise they will direct you to see us. Male patients please call 0151 357 3777 to make an appointment with a GP/ANP.
Vaccinations
Practice nurse
Please call 0151 357 3777 to make an appointment. To check when the vaccinations are due see this page.
Vaginal discharge/pain
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.
Verrucas
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Vomiting
Pharmacist
Please consult your pharmacist. If the problem is persisting or getting worse despite over the counter treatment, please call 0151 357 3777 to make an appointment with a GP/ANP.
Warts
Pharmacist
Please consult your pharmacist. If the warts are persisting or getting bigger, please call 0151 357 3777 to make an appointment with a GP/ANP.
Wound infection
ANP/GP
Please book online or call 0151 357 3777 to make an appointment.