Book online

Online access to appointments, repeat prescriptions and more is available through Patient Access. This integrates with our clinical system, allowing you to log on from your computer, tablet or smartphone through the dedicated apps. You will need to register first, click here to find out how.

Hope Farm Medical Centre is open Monday to Friday 8am until 6.30pm. The phone lines open at 8am each weekday morning for appointments only. From 8.30am you are able to access other areas of the Patient Services Team.

When you call the surgery on 0151 357 3777 you will be presented with the following options:

  1. appointments (open 8am until 6.30pm)
  2. prescription queries (open 8.30am until 6.30pm)
  3. results (open 8.30am until 6.30pm)
  4. home visits and general enquiries (open 8.30am until 6.30pm)

Each month the practice will be closed once a month for a half-day from 1pm until 5pm for continued staff development. The afternoon closure enables training to be delivered to staff and an opportunity to share knowledge and learning to ensure the care provided by the practice is of the highest quality. If you need to see a clinician during these hours of closure please contact the Out of Hours service on 111.

Pre-bookable appointments

Patients are able to book routine GP appointments up to four weeks in advance, either in person, by telephone or online via Patient Access and nurse appointments up to 3 months in advance. Some appointments are also released on the day at 8am. The telephone is often busy early in the morning, therefore if your call is routine, please ring later in the day or try to book an appointment in advance.

To provide you with continuity and for your safety it is often better for you to see either your registered doctor for on-going problems, or to follow-up with the same doctor who has been dealing with your current problem. Booking in advance enables you to access your registered GP. Unless it is an emergency, and where possible, please ask to consult with the doctor who is dealing with your problem.

Extended Hours

All patients registered with a GP practice in West Cheshire can now book a routine appointment, up to two weeks in advance, in the evenings and at weekends. The service is provided at Ellesmere Port and is open: Monday to Friday evenings 6.30pm until 9.15pm, Saturdays 9am until 1.45pm, Sundays 9am until 1.45pm. Extended Hours can be contacted any time on 0300 123 7743 to arrange an appointment.

Urgent Appointments

If you feel that you need to be seen urgently on the day, an appointment will be arranged for you with the duty doctor.  You may be asked to supply a brief description of the problem as this can help us to book you in with the most relevant clinician. Our Patient Services Team is fully trained and subject to the same levels of confidentiality as our clinicians.

All children will be seen on the day by the Duty Doctor, or an Advanced Nurse Practitioner as appropriate, if an appointment on the day is required.


What is an Emergency? Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait; go to the nearest Accident and Emergency Department or call 999. Symptoms include: Chest pain, severe abdominal pain, vomiting blood, black stools, breathlessness, non-blanching rashes (the glass test), possible anaphylactic shock (swelling of mouth and throat).

The nearest A&E department is: Countess of Chester Hospital, Liverpool Road, Chester CH2 1UL. Tel: 01244 365 000

Minor Injuries

If you have had a minor injury within the last 48 hours, why wait in A&E? Contact the surgery for a Minor Injury appointment. 

Telephone Consultations

When appropriate you may request or be offered a telephone appointment with your doctor. The doctor will phone you after 11.30am for a consultation and if the doctor decides that you need to be examined they will arrange this with you at the end of your phone call.

Cancelling an appointment

If you are unable to attend your appointment please contact the practice as soon as possible so the appointment can be offered to another patient. You can cancel your appointment either in person, by telephone or via Patient Access .

NHS 111

NHS 111 Urgent Care Services: Call 111 if you need medical help fast, but it’s not life-threatening. For example: If you think you need to go to hospital; don’t know who to call for medical help; don’t have a GP to call; need medical advice or reassurance about what to do next. NHS 111 is open 24 hours a day, 365 days a year.